Privacy Policy

Khyathi Logistics Solutions Pvt Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile application, or logistics services.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information to provide and improve our logistics services:

a. Personal Information

• Name
• Mobile number
• Email address
• Pickup and delivery addresses

b. Shipment Information

• Shipment type and description
• Weight and dimensions of goods
• Pickup and delivery location details
• Special handling instructions (if provided)

c. Location Information

Our mobile application may collect precise or approximate location data to:

• Identify pickup and delivery locations
• Track shipments in real time

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage user accounts
• To process and manage bookings
• To assign drivers and track deliveries
• To provide real-time shipment updates
• To improve service performance and user experience
• To communicate booking confirmations, updates, and notifications
• To provide customer support
• To comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only when necessary for service delivery:

• With drivers or transport partners to complete the shipment
• When required by law, regulation, or legal process
• To protect rights, safety, and security of users or our services

All third parties are expected to maintain confidentiality and use data only for intended purposes.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no digital platform can guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary for:

• Providing logistics services
• Maintaining transaction records
• Legal or regulatory compliance
• Resolving disputes

After this period, data may be securely deleted or anonymized.

6. Your Rights

Depending on applicable laws, users may have the right to:

• Access personal information
• Request correction of inaccurate data
• Request deletion of data (subject to legal requirements)
• Withdraw consent for certain data usage

Requests may be submitted through the contact details provided below.

7. Location Permission Disclosure (Mobile App)

Our mobile application may request access to your device location to:

• Detect pickup location accurately
• Assign nearby drivers
• Provide live tracking of shipments
• Improve delivery efficiency

Location access is used only for logistics-related functionality and is not used for advertising purposes.

Users may manage location permissions through device settings. Disabling location access may affect certain features of the service.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect service improvements, legal requirements, or operational changes. Updated versions will be published on our website with the revised effective date.

Continued use of our services indicates acceptance of the updated Privacy Policy.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or data usage, please contact:

Khyathi Logistics Solutions Pvt Ltd
Email: info.khyathilogistics@gmail.com