Damage & Shortage Policy

At Khyathi Logistics Solutions Pvt Ltd, we take utmost care to ensure that all shipments are handled and transported safely. However, in rare cases of damage or shortage, the following policy will apply:

Reporting a Claim

Any damage or shortage must be reported within 24 hours of delivery. Claims reported after this period may not be eligible for review or compensation.

Customers are required to provide valid proof supporting the claim, including:

• Clear photographs of the damaged goods and packaging
• Copy of invoice or shipment value proof
• Delivery receipt or booking confirmation
• Description of the issue (damage or missing items)

Providing complete and accurate information will help us process the claim efficiently.

Claim Review and Compensation

All claims will be reviewed and verified by our team. If the claim is found valid, compensation (if applicable) will be processed as per the declared shipment value or mutually agreed terms at the time of booking.

Processing timelines may vary depending on the complexity of the case and verification requirements.

Limitation of Liability

Khyathi Logistics Solutions Pvt Ltd shall not be held responsible for damage or loss arising due to:

• Improper or inadequate packaging by the customer
• Fragile or sensitive items not declared at the time of booking
• Natural disasters or force majeure events such as floods, earthquakes, storms, or accidents beyond operational control
• Transport of restricted, prohibited, or high-risk items
• Incorrect shipment information provided by the customer

Customers are advised to ensure that goods are securely packed and accurately declared during booking.

Shipment Value Declaration

Liability for damage or shortage is limited based on the shipment value declared at the time of booking or as per the agreed service terms.

Failure to declare accurate shipment value may impact the compensation amount.

Contact for Claims

To report damage or shortage, please contact our support team within the specified timeframe through the contact details available on our website.